The SERAIL Customer service department is a dedicated department for spares parts supply, preventive maintenance or emergency service due to breakdown, and control system upgrades for SERAIL equipments. With the benefit of SERAIL experience, our customer service professionals are committed to establishing and maintaining a relationship with you that promises to support, respond and help you with all service needs. We always strive to give our clients the attention and assistance expected from us. Our offer includes customized contracts for on-site maintenance (Preventive and curative maintenance), off-site maintenance ( hot line, modem assistance), make improvements to your current freeze-dryers systems, validation technical consultant transfer on your site, training about freeze-drying SERAIL system or any other competitors systems.