For the maintenance of your freeze-drying installations

SERAIL Support, a department of the SERAIL company, offers a highly skilled and uniquely trained team for the maintenance of your lyophilizers.

Our team specializes in:
Troubleshooting very low temperature issues
The ability to find and fix micro-leaks through the use of helium in deep vacuum situations
The adjustment of loading systems and isolators
Calibration and mapping
PLC programming and P&ID control.

    Customer support / Troubleshooting
  • A dedicated support team is only a phone call away with access to a large stock of spare parts.
    Pre-audit to revamping / Gap Assessment
  • We can audit your facilities and offer quick reconditioning solutions, managed during your annual shut-down periods.
    Preventive maintenance
  • We plan periodic interventions of preventive and/or predictive maintenance based on your production schedule and equipment availability.
  • Our preventive maintenance assistance allows you to control and limit production stoppages by identifying and fixing commonly worn parts.
    Remote assistance
  • We provide remote assistance to operators helping to back up the product and troubleshoot installations.
    Spare parts
  • SERAIL Support has access to a wide range of spare parts for day to day management of our service contracts and specializes in providing you with parts needed to re-start your installation.

 
SERAIL Support operates throughout Europe, USA, Asia and on all types of lyophilizers.

Do not hesitate to contact us!

Support  
Stéphanie PALLATIN
Project Manager Customer Service
stephanie.pallatin
@serail.com
Tel. +33 (0)3 61 58 35 85

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